Support
Munea Support
We usually reply within one to two business days
Contact us
For help with the App, feedback, account access, subscriptions, or purchases, email the Munea team.
Include your plan, App version from the bottom of Settings, device language, and what you were doing when the issue occurred. Do not email passwords, payment-card numbers, or sensitive health details.
Frequently asked questions
- How do call credits work? Voice and avatar calls use credits based on call time. When credits run out, a new call cannot start until credits are added or your plan allowance renews. Purchased credits follow the terms shown before purchase.
- How do I cancel a subscription? On iPhone, open Settings, tap your name, then Subscriptions, and select Munea. You retain access through the end of the current billing period.
- How do I restore a purchase on a new phone? Open Subscriptions & Credits in the App and tap Restore Purchases while signed in to the same Apple Account.
- Can family members read my conversations? No. Raw conversations are not shared by default. Family members see only the health status and care summaries you authorize.
- How do I delete my information? In the App, open Settings, then My Data to request an export or delete the account. You may also email support.
- How is Apple Health information used? It is used for your status, trends, and care reminders. It is not sold, used for advertising, or used for cross-app tracking.
Important safety notice
Munea supports companionship, reminders, and safety referral. It does not provide medical diagnosis, treatment, or medication advice. Follow the advice of qualified clinicians and pharmacists.
For an emergency or immediate danger, contact your local emergency service now. If it is safe to do so, contact a trusted person nearby as well.